We know our phone lines are very busy each morning so we have increased the number of staff answering calls and the number of incoming lines. In a further attempt to improve this busy time of day we would ask you to ONLY call at 8:00 am to book or cancel appointments. If you call between 8:00 am and 9:00 am our staff will ask you to call back if your call is not related to booking an appointment. This will help keep our lines free.

Our new telephone system is organised as follows:

We firmly believe that all our staff need to be well trained and to keep up to date with ongoing changes in the day to day work. The Village Surgeries Group, like other practices in the Chester area, closes for one afternoon a month, in order that staff training can be undertaken. 

The practice is scheduled to be closed for training, from 1:00 pm until 8:00 am the next day on the following dates:

• Wednesday 14th February 2024
• Tuesday 19th March 2024
• Tuesday 9th April 2024
• Wednesday 15th May 2024
• Tuesday 4th June 2024
• Wednesday 17th July 2024
• Tuesday 3rd September 2024
• Wednesday 16th October 2024
• Tuesday 5th November 2024
• Tuesday 4th February 2025
• Wednesday 12th March 2025

Please note Our telephones will switch to the 111 service on these dates from 1:00pm until 8:00 am the following morning.

To see what to do when we are closed click the image below.